This Refund Policy explains the circumstances under which payments for FreePDFtxt paid services may be refunded.

By purchasing a paid plan or subscription from FreePDFtxt, you acknowledge and agree to this Refund Policy.

01 Digital services

FreePDFtxt provides digital services that may include PDF processing, image tools, text tools, OCR, conversion tools, AI-powered features and other online utilities.

Because these services are delivered digitally, refunds are considered based on the circumstances described in this policy.

02 Refund eligibility

We may provide a refund when there is a valid technical or billing issue that prevents you from receiving the paid service you purchased.

May qualify

A confirmed duplicate payment.
A payment charged incorrectly.
A significant technical issue preventing access to a paid service.
A billing problem caused by an error on our side.
Any case where a refund is required by applicable law.

May not qualify

Simply changing your mind after purchase.
Not using a service you paid for.
Where the service has already been used substantially.
Evidence of abuse, fraud, misuse or chargeback abuse.
Violation of our Terms & Conditions.

03 Cases that may not qualify for a refund

A refund may not be available simply because a user changes their mind after purchasing or does not use the service.

Refunds may also be declined where the service has been used substantially, or where there is evidence of abuse, fraud, misuse, chargeback abuse, or violation of our Terms & Conditions.

Please note: Refund eligibility may depend on the specific circumstances of the transaction and applicable consumer protection laws.

04 Subscription cancellation

If you purchase a recurring subscription, you may cancel it to prevent future recurring charges.

Cancelling a subscription does not automatically mean that the latest payment will be refunded.

Any refund for a previous payment will be considered separately under this Refund Policy and applicable law.

05 Free trials and free plans

If FreePDFtxt offers a free plan, free trial, promotional period or limited free usage, no refund is applicable to services that were provided without charge.

06 Payment processing

Payments for FreePDFtxt may be processed by third-party payment providers, including Paddle.

Payment providers may have their own procedures for handling refunds, cancellations, disputes and payment-related issues.

Where applicable, refunds may be processed through the same payment provider and payment method used for the original transaction.

07 How to request a refund

If you believe you are eligible for a refund, contact us through our contact page. To help us process your request, please include:

The email address associated with your FreePDFtxt account.
The approximate date of the payment.
The reason for your refund request.
Any relevant transaction or order information available to you.

Never send us credentials. Please do not include passwords, full payment-card numbers, CVV codes or other sensitive payment details in a refund request. We will never ask for them.

08 Refund review

Refund requests are reviewed on a case-by-case basis.

We may ask for additional information reasonably necessary to verify the transaction and understand the issue.

Where a refund is approved, it will generally be returned through the original payment method, subject to the payment provider's processing procedures.

09 Processing time

Once a refund has been approved, the time required for the funds to appear in your account may depend on your payment provider, bank, card issuer or other financial institution.

FreePDFtxt cannot control the processing time of a bank or card issuer after a refund has been submitted.

10 Duplicate payments

If you believe you have been charged more than once for the same purchase because of a duplicate transaction, please contact us with the relevant transaction details.

After verification, an incorrectly duplicated payment may be eligible for a refund.

11 Unauthorized transactions

If you believe a payment was made without your authorization, please contact us as soon as possible.

We may work with our payment processor to investigate the transaction.

12 Chargebacks and payment disputes

If you experience a problem with a purchase, we encourage you to contact FreePDFtxt first so that we can attempt to resolve the issue.

Nothing in this section limits any rights you may have under applicable consumer protection or payment laws.

13 Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment processes or applicable requirements.

The latest version will always be published on this page with an updated "Last updated" date.

Your use of FreePDFtxt is also subject to our Terms & Conditions and Privacy Policy.

15 Contact us

If you have a question about a payment, subscription, cancellation or refund, please get in touch and we'll look into it.

Need help with a payment?

Send us the details and we'll review your request as quickly as we can.

Request a refund →